Refund policy

Online Cheesemonger Refund Policy

To start a return, please contact us at sales@onlinecheesemonger.com. Returns should be sent to the following address:

All Over Foods Ltd, W12 Willow House, Newhouse Road, Grangemouth, Scotland, FK3 8LL.

If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Please note: items sent back without prior approval will not be accepted.

For any return-related queries, feel free to reach out to us at sales@onlinecheesemonger.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if any item is damaged, defective, or incorrect. We’ll work quickly to resolve the issue.

Exceptions / Non-Returnable Items

Please note that certain items cannot be returned, including:

• Perishable goods (such as cheese or other fresh foods)
• Custom or personalised products
• Gift cards
• Sale items

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at sales@onlinecheesemonger.com.